Privacy Policy

PRIVACY POLICY

Colombia★USA Inmigración LLC

Last Updated: October 12, 2026

  1. Introduction

Thank you for visiting Colombia★USA Inmigración LLC at https://www.colombiausainmigracion.com.

Your privacy is important to us. We are committed to respecting and protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, communicate with us through our Tidio chat system, schedule consultations through Koalendar, participate in virtual meetings, submit forms, or request our administrative immigration document preparation services.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where required by applicable law, we will request your consent before collecting or processing certain information.

  1. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Full name
  • Email address
  • Telephone number
  • Mailing address
  • Country of residence
  • Preferred language
  • Appointment and consultation information
  • Immigration service category or general service interests
  • Information submitted through website forms or the Tidio chat system
  • Information provided during virtual consultations
  • Documents and files voluntarily provided for requested services
  • Billing and transaction-related information
  • Other information necessary to provide requested administrative services

When you engage our immigration document preparation services, additional information may be required depending on the specific service requested.

Such information may include biographical information, immigration history, identification documents, family-related information, and supporting documentation.

Sensitive documents should only be submitted through communication or document-sharing methods specifically designated by our company for that purpose.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device and operating system
  • Pages visited
  • Website navigation and interactions
  • Approximate geographic location derived from technical information
  • Referring websites
  • Cookies and similar technical identifiers

This information may help us maintain website functionality, understand visitor activity, improve performance, and protect our website against unauthorized use. 

  1. How We Use Your Information

We may use collected information to:

  • Respond to inquiries and service requests
  • Schedule, confirm, reschedule, and manage consultations
  • Communicate with visitors and clients
  • Provide administrative immigration document preparation assistance
  • Organize information and supporting documentation
  • Conduct virtual consultations and interview coaching sessions
  • Process and confirm payments
  • Maintain appointment, transaction, and business records
  • Improve website functionality and visitor experience
  • Analyze website activity and service performance
  • Develop and evaluate advertising campaigns
  • Send informational or promotional communications where permitted
  • Detect or prevent fraud, misuse, and security incidents
  • Comply with applicable legal requirements

We limit the use of personal information to reasonably necessary business purposes, disclosed purposes, and other uses permitted by applicable law.

Appointment Scheduling Through Koalendar

Colombia★USA Inmigración LLC uses Koalendar, a third-party appointment scheduling platform, to manage consultation reservations and related scheduling activities.

When you schedule an appointment, Koalendar may process information such as:

  • Your name
  • Email address
  • Telephone number, when requested
  • Selected service
  • Appointment date and time
  • Preferred language
  • Responses to booking questions
  • Information necessary to confirm or manage your reservation

Koalendar may also facilitate appointment confirmations, reminders, cancellations, rescheduling, and related notifications.

Booking information may be synchronized with connected calendar and communication services as necessary to manage your appointment.

Information submitted through Koalendar is processed according to the applicable privacy practices of Koalendar and Colombia★USA Inmigración LLC.

Koalendar Privacy Policy: https://koalendar.com/privacy

We encourage visitors to review Koalendar’s privacy practices before submitting appointment information.

  1. Website Chat and Automated Communications Through Tidio

Our website uses Tidio, a third-party customer communication platform, to help visitors obtain general information, navigate our services, and access consultation scheduling options.

Tidio may provide live chat, automated responses, chatbot workflows, and other customer communication features.

When you interact with our Tidio chat system, information that may be collected or processed includes:

  • Messages voluntarily submitted through the chat
  • Name or contact information voluntarily provided
  • General service interests and inquiries
  • Chat session information and conversation history
  • Technical information about the device or browser
  • IP address and website interaction information, depending on the platform’s configuration

Information collected through Tidio may be used to respond to inquiries, provide general administrative information, and direct visitors to our Koalendar appointment scheduling services.

Certain responses may be generated automatically or through predefined chatbot workflows rather than by a human representative. 

Important Privacy Notice:

For your protection, please do not submit passports, Social Security numbers, complete immigration case files, financial account details, or other highly sensitive personal documents through the general Tidio website chat.

If sensitive documentation is required for a requested service, Colombia★USA Inmigración LLC will provide appropriate instructions regarding its submission.

Information processed through Tidio is also subject to Tidio’s applicable privacy practices.

Tidio Privacy Policy: https://www.tidio.com/privacy-policy/

Virtual Consultations Through Google Meet and Zoom

Colombia★USA Inmigración LLC may conduct virtual consultations, immigration interview coaching sessions, and other scheduled meetings using Google Meet or Zoom.

When participating in a virtual meeting, certain information may be processed by the selected meeting provider, including:

  • Participant name
  • Email address, when applicable
  • Meeting attendance and connection information
  • Audio and video transmitted during the meeting
  • Messages or information voluntarily shared during the session
  • Device and connection information

Virtual consultations are not routinely represented as confidential legal communications or attorney-client privileged meetings.

Meeting recording, if offered, will be handled in accordance with applicable law and any required notice or consent.

Google Meet and Zoom maintain their own privacy practices and security policies.

Google Privacy Policy: https://policies.google.com/privacy

Zoom Privacy Statement: https://www.zoom.com/en/trust/privacy/privacy-statement/

  1. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality, understand visitor interactions, improve performance, and evaluate advertising activities.

These technologies may include:

  • Essential website cookies
  • Functional cookies
  • Analytics technologies
  • Advertising and measurement pixels
  • Third-party tools associated with scheduling and chat services

Certain third-party services, including Koalendar and Tidio, may use cookies or similar technologies to operate their features.

Where required by applicable law, visitors will be provided with appropriate consent or preference controls for nonessential cookies and tracking technologies.

Visitors may also manage cookies through their browser settings.

Disabling certain cookies may affect website functionality, appointment scheduling, or chat features. 

  1. Google Analytics

Our website may use Google Analytics to understand website performance, visitor activity, and general usage patterns.

When enabled, Google Analytics may collect information regarding website visits, navigation, devices, browsers, and interactions through cookies or similar technologies.

This information may be used to improve website performance and the visitor experience.

Google’s processing of information is subject to its applicable privacy practices.

Google Privacy Policy: https://policies.google.com/privacy

  1. Meta Pixel, Facebook, and Instagram

Our website may use Meta Pixel and related Meta Business Tools to evaluate advertising performance and understand interactions with our website.

If activated, these technologies may collect or process information about browser activity, website visits, interactions, and advertising-related events.

We may use these tools to measure campaign effectiveness and improve marketing activities on Facebook and Instagram.

Certain disclosures to advertising partners may qualify as the sharing of personal information for targeted advertising under applicable privacy laws, even when no personal information is sold for money.

Where legally required, we will provide applicable disclosures, consent choices, or opt-out mechanisms.

Meta Privacy Policy: https://www.facebook.com/privacy/policy/

  1. Website Forms, WordPress, and Elementor

Our website operates using WordPress and may use Elementor to create and manage website pages and forms.

When you voluntarily submit information through a website form, that information may be transmitted to our designated business email account, stored within our website’s administrative system, or otherwise processed according to the configuration of the form.

We use this information to respond to inquiries and provide requested services.

Visitors should avoid submitting sensitive identification, financial, or immigration documents through general contact forms unless specifically instructed to use an appropriate designated method.

  1. Payment Processing

Payments for consultations or other services may be processed through Stripe or another authorized third-party payment processor used by our company.

Depending on the selected payment method, a payment processor may collect:

  • Billing name
  • Payment card or account information
  • Billing address
  • Transaction amount
  • Payment authorization information
  • Other information necessary to complete the transaction

Colombia★USA Inmigración LLC may receive payment confirmations, transaction identifiers, billing information, and other limited payment-related records necessary for accounting and service administration.

Payment card information entered directly into a third-party payment processor is handled according to that provider’s applicable policies. 

Stripe Privacy Policy: https://stripe.com/privacy

Other payment providers, if used, maintain their own applicable privacy and security policies.

  1. Third-Party Services and External Links

Our website may contain links, integrations, or services operated by third parties, including:

  • Koalendar
  • Tidio
  • Google Meet and other Google services
  • Zoom
  • WordPress and Elementor
  • Stripe and other payment providers
  • Facebook and Instagram / Meta
  • Website hosting and technical service providers
  • Other authorized business technology providers

When you interact with these services, the corresponding provider’s privacy policy and terms may apply.

We encourage visitors to review third-party privacy policies before submitting personal information.

We are not responsible for the independent privacy practices of third-party websites or services outside our control. 

  1. Sharing and Disclosure of Personal Information

Colombia★USA Inmigración LLC does not sell or rent personal information for monetary compensation.

We may disclose limited personal information to authorized service providers when reasonably necessary to operate our website, manage appointments, facilitate communications, process payments, maintain business records, provide requested services, and support security.

Information may also be disclosed:

  • With your authorization
  • When necessary to provide a requested service
  • To comply with applicable laws or lawful legal processes
  • To protect the security or legal rights of our business, clients, or others
  • As otherwise permitted or required by law

As explained in our advertising section, certain analytics or advertising disclosures may be considered personal information sharing under applicable privacy laws.

We do not intentionally provide confidential immigration case files to advertising platforms for targeted advertising. 

  1. Data Security

We take reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

Access to client information is limited to individuals authorized to perform legitimate business-related functions.

Our company may rely on applicable security measures maintained by third-party scheduling, payment, communication, and technology service providers.

However, no electronic transmission, website, communication platform, or data storage system can be guaranteed to be completely secure.

Visitors and clients are encouraged to use caution when transmitting sensitive personal information online. 

  1. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide requested services
  • Manage appointments and communications
  • Maintain required business and financial records
  • Fulfill applicable legal obligations
  • Respond to disputes or inquiries
  • Protect legitimate business interests

Retention periods may depend on the type of information, the services provided, applicable law, and relevant recordkeeping obligations.

Information maintained by third-party providers may also be subject to their applicable retention practices.

  1. Email Communications and Marketing

We may communicate with you by email regarding:

  • Appointment confirmations and reminders
  • Consultation instructions
  • Requested services
  • Administrative updates
  • Payment confirmations
  • Responses to inquiries
  • Informational newsletters or promotional communications when authorized or otherwise permitted by law

You may unsubscribe from promotional communications by using the unsubscribed option, when available, or by contacting us directly.

Opting out of promotional messages will not necessarily prevent communications required to administer a scheduled appointment, transaction, or ongoing requested service. 

  1. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These may include the right to:

  • Request access to personal information we maintain
  • Request correction of inaccurate information
  • Request deletion of eligible personal information
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Exercise additional rights concerning targeted advertising or personal data processing where applicable

Privacy rights may be subject to legal exceptions, verification requirements, and applicable record retention obligations.

To submit a privacy request, please contact us using the email address provided below.

We will review and respond to eligible requests in accordance with applicable law. 

  1. Children’s Privacy

Our website and services are not designed for independent use by children under the age of 18.

We do not knowingly solicit personal information directly from children through our general website chat, booking system, or public contact forms.

When information concerning a minor is required for an immigration-related administrative service, the information should be submitted by a parent, legal guardian, or another appropriately authorized adult. 

  1. International Visitors and Data Processing

Our website may be accessed by visitors located in the United States, Colombia, and other countries.

Personal information may be processed or stored in the United States or other countries where our authorized service providers operate.

Privacy and data protection requirements may differ depending on the location of the individual and the processing activities involved.

Where applicable, we seek to handle personal information in accordance with relevant legal requirements. 

  1. Administrative Immigration Services Disclaimer

Colombia★USA Inmigración LLC is an independent, privately operated immigration document preparation and administrative assistance business.

We are not a law firm, and our services do not constitute legal advice or legal representation.

We are not affiliated with the United States Citizenship and Immigration Services (USCIS), the U.S. Department of State, or any other government agency.

Information provided through our website, chatbot, scheduling system, or general communications is not a substitute for advice from a licensed attorney or other legally authorized immigration representative. 

  1. Privacy Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the personal information you have provided to us, please contact: 

Colombia★USA Inmigración LLC

Email: colombiausainmigracionllc@gmail.com

Website: https://www.colombiausainmigracion.com

Contact and Consultation Page: https://colombiausainmigracion.com/reservar-su-consulta/

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, scheduling systems, communication tools, services, advertising practices, technology providers, or applicable legal requirements.

Any revised Privacy Policy will be published on this website with an updated effective date.

We encourage visitors to review this page periodically to remain informed about our privacy practices.

Last Updated: October 12, 2026

© 2026 Colombia★USA Inmigración LLC. All Rights Reserved.